MGT511 module 1 case

Is There a Maximum Rate of Pay?
Ted Smith, the Total Rewards Manager for Front
Appliance Company, was a pretty relaxed and friendly guy—an easy-going
manager. Although he was a no-nonsense, competent executive, Ted was one
of the most popular managers in the Company. This particular morning,
however, Ted was not his usual self. As chair of Front’s job evaluation
committee, he had called a late-morning meeting at which several jobs were to
be considered for re-evaluation. The jobs had already been rated and
assigned to pay grade 4. But the Office Manager, Ortho Janson, was upset
that one of his employees was not rated higher. To press the issue, Ortho
had taken his case to two executives who were members of the job evaluation
committee. The two executives (Production Manager Peter Strong and
Marketing Manager, Margo Arms) then requested that the job ratings be
reviewed. Peter and Margo supported Ortho’s side of the dispute, and Ted
was not looking forward to the confrontation that was almost certain to
The controversial job was that of
Receptionist. Only one Receptionist position existed at Front Appliances
and Rebecca Reichart held it. Rebecca had been with the firm 14 years,
longer than any of the committee members. She was extremely efficient,
and virtually all the executives in the company, including the President had
noticed and commented on her outstanding work. Peter and Margo were
particularly pleased with Rebecca because of the cordial manner in which she
greeted and accommodated Front’s customers and vendors, who frequently visited
the plant. They felt that Rebecca projected a positive image of the
When the meeting began, Ted said, “Good
morning. I know that you are busy, so let’s get the show on the
road. We have several jobs to evaluate this morning and I suggest we
begin…” Before he could finish his sentence, Peter interrupted, “I
suggest we start with Rebecca.” Margo nodded in agreement. When Ted
regained his composure, he quietly but firmly asserted, “Peter, we are not here
today to evaluate Rebecca. Her supervisor does that at performance
appraisal time. We are meeting to evaluate jobs based on job
content. In order to do this fairly, with regard to other jobs in the
company, we must leave personalities out of our evaluation.” Ted then
proceeded to pass out copies of the receptionist job description to Peter and
Margo, who were visibly irritated.
Please respond to the following in a well
integrated case assignment:
your educated opinion, was Ted justified in insisting that the job, not the
person, be evaluated? Discuss.
you were Ted, what would you do and say next? Why?
an HR professional, do you think there is a maximum rate of pay for every job
in an organization, regardless of how well the job is being performed?
Justify your response.
that Rebecca is earning the maximum of the range for her pay grade. In
what ways could she obtain a salary increase?
Bring in at least 5 library sources to
help strengthen and support your response.
Submit your paper by the Module due
date. Paper length: 4-5 pages, not counting the cover and
reference pages.

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