BUS499 Discussions 1-4

TridentBUS499Discussions 1-4

1. Financial Perspective The
material in this module tells us that many companies place disproportionate
emphasis on the financial perspective at the expense of the other three
perspectives. Give an example of an organization which you are familiar from
either previous coursework, the news, or personal experience where this has
been the case. What were the results of this focus on the financial perspective
on customers and other stakeholders? Be as specific as you can and give
concrete examples. [This TD is designed for you to respond to
the above question/topic during the first week of the module. During the second
week of the module please read through responses by peers and post a second
response addressing one or more of the shared ideas. Please bring in new
ideas/comments and research that haven’t been mentioned yet. An “A”
grade needs at least two strong entries with at least one of them supported by
research, with the source cited.]

2.Who Are CustomersCan you think of any organizations that do not have relevant “customers” to take into consideration? If there are such organizations, how are they different from other organizations where all parts of the BSC operate equally?3. Business Process Perspective
are complex systems with multiple stakeholders. Sometimes the interests of
various stakeholders can conflict. For your initial post to this discussion,
please give an example of a business process where the interests of two (or
more) stakeholders are in opposition. For your second posting, choose an
example of such a conflict posted by another student, and suggest a way that
the business process can be changed so that the interests of the stakeholders
can be brought into sync. 4. Learning and Growth PerspectiveThe home page of this module identifies several measures of the learning and growth perspective, such as Real-time availability of accurate customer and internal process information to front-line employees Ability to launch new products Ability to create more value for customers Ability to penetrate new markets Alignment of employee incentives with overall organizational success factors Rates of improvement in critical customer-based and internal processes Consideration of these measures reveals that it can be difficult to quantify these factors. For your first posting in this Discussion, identify one specific example of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure. For your second posting, choose another student’s measure and propose a metric that could be used to quantify it.
4. Reflection
take some time to reflect back on what you have learned in this session.

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